We are terribly sorry that this customer had a negative experience, and wish we could communicate with him to understand where we went wrong so we can make things right - that's what we're here for! We've tried emailing and calling Mr. Pagan several times with no response.
All items in the order shipped and delivered within the timeframe promised. Even after Mr. Pagan accidentally placed the order as "free freight to a loading dock" when there was no dock - our customer service team caught and corrected the mistake before anything shipped, extended liftgate services at no charge, and still got it there in time. We've triple checked all paperwork, and from what we can see, all items arrived exactly as ordered.
We're happy that Mr. Pagan liked our design services enough to give it 4-stars, although we never provided any on this order. And we're sad that he gave our installation services only 1-star, but we never provided that service either, as he ordered all items with self-assembly.
Our policy is to do everything within reason to keep customers happy always, and we stand by that. We wish you and your exclamation points well, Mr. Pagan. We're still here and ready to help if you choose to return our calls.
excellent. top of the line service.
Absolutely amazing company to work with! Very impressive high quality customer service. They have been very prompt with our correspondence and informative of the whole process. Their drawing layouts they send us for review of our office setup are awesome! We highly recommend them for your office needs. Thank you guys!!!
Our experience with Cubicles.com was wonderful! Aron & Petar were amazing. from design to delivery and installation they didn't budge until we were 100% satisfied and boy are we satisfied!
This was our first time using cubicles.com. I was a little worried as we were purchasing pre-used cubicles sight unseen. The workers were great and the cubicles looked as good as new. As we were buying used, we did not think the company would repair scratches. Without being asked, the few pieces that were scratched they took back to the shop and repainted. End result, cubicles look brand new and our office staff loves them. Solid company with outstanding support!
My 2 chairs came in a timely manner however both chairs had paint scratches along the bottom rail. I put the chairs together without difficulty and they look and feel great.
Not only did they screw up delivery and weren’t very communicating. They sent the wrong stuff! Awesome job guys!!!! On top of that the quality was crap!!! So disappointed, especially for the price!!!